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Shipping & Returns

Shipping & Returns

Free Shipping Policy

On orders over $99, Urban Garden Supply will ship via Ground-level service, at no charge domestically to the contiguous USA (the 48 States, not including Hawaii and Alaska), any order that can go standard UPS. Freight, LTL, and truck shipments may be excluded from this offer or shipped for a flat $99. Oversized ("dimensional") boxes may be excluded from this offer. Heavy items, weighing 25 pounds or more, are excluded from this offer.

We reserve the right to decline, rescind, or modify this promotion at any time and with no advanced notification.

Alaska, Hawaii, and Puerto Rico please call for discounted shipping.
 

Discreet Shipping

Your privacy is our top priority, so you'll never see any identifying markings on the outside of our shipping materials.  Your package will always arrive in plain brown cardboard boxes.

 

Fraud Prevention Guidelines

As a result of the exponential risk involved with fraudulent activiy for online orders, we reserve the right to require additional information before processing your order.

 

Standard Shipping Policy

Urban Garden Supply ships domestically via UPS (United Parcel Service). Our shipping quotes are updated automatically from UPS. Oversized items are charged an additional shipping fee determined by UPS. Oversized items or products with additional shipping costs will state such terms in the product description.

Most in-stock items ordered will ship within 2 (two) business days from date of purchase unless otherwise mentioned (ex: An order that is placed on Friday will leave our warehouse between Tuesday and Thursday). Out-of-stock items may require 2-4 business days for processing, before shipping occurs. 

We do not upcharge shipping fees, but occasionally we may require a handling fee for certain oversize items. Any such fees will be clearly displayed or communicated to the buyer.

Return Policy: Urban Garden Supply has a 30-day return policy on new & unused products with a receipt.

  • Hardware / equipment must be unused.
  • Nutrients, supplements, pesticides and liquids must be in their factory sealed container. 

Returns must be shipped back to Urban Garden Supply at the expense of the customer.

If there are any questions regarding this return policy, please contact us.

Urban Garden Supply
9069 SE Jannsen Road
Clackamas, Oregon 97015
(503) 305-6531
info@urbangardensupply.net

 

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(503) 305-6531 • info@urbangardensupply.net

Wholesale Warehouse: 9069 SE Jannsen Road. Clackamas, Oregon 97015

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